Return, Refund & Exchange Policy

Returns & Refunds

At Bound Apparel, we want you to be completely happy with your purchase. If you need to return an item, please read our policy below.

Change of Mind Returns

If you have purchased from our website you can return your items for refund up to 30 days from receiving your order. 

To be eligible for a return, items must be:

* Returned in suitable packaging (original zip lock bag)
* Unworn and unused
* In their original condition
* Free from marks, stains, makeup, perfume or other signs of wear
* Returned with all original tags attached, where applicable

We reserve the right to refuse a return where an item has been damaged or used beyond what would be reasonably necessary to inspect the item.

Return postage for change-of-mind returns is the responsibility of the customer. Bound Apparel does not cover the cost of shipping the item back to us.

Refunds

Once your returned item has been received and inspected, we will process your refund to the original payment method, including gift cards.

Where you exercise your legal right to cancel an online order before it is dispatched, we will refund the cost of the item(s) and the standard delivery charge paid on the original order. 

The cost of returning the item to Bound Apparel is the customer’s responsibility for change-of-mind returns. This is a prepaid label provided by us and is deducted from your order upon refund.

Faulty, Damaged or Incorrect Items

If you receive an item that is faulty, damaged or not as described, please contact us at boundapperalorders@gmail.com before returning the item.

Your statutory consumer rights are not affected by this policy. Depending on the circumstances, you may be entitled to a repair, replacement, price reduction or refund under Irish consumer law.

If an item is faulty, damaged or incorrect, Bound Apparel will cover the reasonable cost of returning the item to us. 

Sale Items

Sale items can be returned in accordance with the same statutory consumer rights as full-price items.

If an item was specifically discounted because of a fault that was clearly explained to you before purchase, that particular fault will not subsequently qualify as a reason for a return.

Exchanges

We may offer exchanges where possible, subject to stock availability. An exchange is not a replacement for your statutory consumer rights.

Nothing in this policy affects your statutory rights under Irish consumer law.